We send Melbourne Metro online orders via Same Day Courier if they are over $80 and within 15km's of our store. Visit our shipping page for more info.

Shipping

Lockdown 6.2 Trading Hours:
Monday - Saturday 9am-5.00pm 
Closed Sunday and Public Holidays.

Our team are on site to greet you for Click & Collect and to prepare your orders for delivery. During lockdown pick up orders are usually ready within 1-2 business hours. If you have a question please feel free to give our team a call during our trading hours, Ph: 03 9533 9003.

We are sending all Melbourne Metro orders over $80 within 15km of our store via Same Day Courier.*

*Our Melbourne Metro same day delivery is Monday to Friday only. Orders must be in to us by 12.30pm to go out the same day. Orders received after this time will be dispatched on the next business day. Excludes Furniture, Art Prints, Custom Orders and Pre Orders. Same day delivery is to a residential or business address only (PO Boxes not included) and someone needs to be at your nominated address to accept the parcel. If you provide us an 'Authority to Leave' the parcel at your address we are not liable if your parcel goes missing after it has been delivered as per your instructions. 

All items on our website are in stock unless otherwise stated as sold out or available for pre-order.

STORE PICK UP - CLICK & COLLECT:

We aim to pick and pack Click & Collect orders within 1-2 hours and you'll be sent a notification when it's ready for you to collect from our store (check your junk mail box!). During peak trading times please allow an extra 1-2 hours if you would like your order gift wrapped.

If you'd like to collect your order in person from our store at 440 Malvern Road, Prahran, simply select 'Pick Up' on the checkout page when you are finalising your order.  Look for the section titled 'Delivery'. Depending on your device, it with either appear in a clear box where you can chose to Ship or Pick Up.  Or the delivery method may appear in a drop down menu where you review the delivery details for your order. 

Please note: Apple Pay is not compatible with selecting Pick Up on Shopify. We will gladly refund the shipping fee if you place an order online that charges you shipping and you prefer to pick it up.  Please let us know immediately after you have placed your order so our team can fix the paperwork for your order before it is dispatched.  Call 03 9533 9003 or email shop@shelleypanton.com. 

ORDERS FOR DELIVERY:

You can choose Standard or Express shipping. 

We deliver the majority of our online orders within 15km's of our store with our 24 hour courier, Greenlight Couriers. 
We also use Greenlight Couriers for all Melbourne Metro Express deliveries.  
We use Australia Post or Fastway Couriers for all other orders.
We use Interparcel for large interstate orders.
Our Art Prints are transported with Cope Sensitive Freight.

DELIVERY LEAD TIMES:

STANDARD DELIVERY:
Melbourne Metro: please allow 1-3 business days.
Non-Melbourne Metro orders (all other areas outside of Melbourne): please allow 2-10 business days.

EXPRESS DELIVERIES:
Melbourne Metro: orders in by 12.30pm (Monday - Friday) will be delivered with our same day courier.
Order received after 12.30pm (Monday - Friday) will be dispatched the following business day.
Non-Melbourne Metro orders (all other areas outside of Melbourne): please allow 2-5 business days.

Please note we don't dispatch online orders on weekends.
Orders received after 12.30pm on a Friday will be dispatched the following business day.

From time to time couriers can let us all down, we do our very best to pick and pack orders as soon as they come in.  If there is an unforeseen delay with your order the tracking number we send you will show you the status of your order.

Metropolitan Melbourne Shipping Rates:

Note: We measure our parcels by cubic weight and volume when packed.

WEIGHT  STANDARD   EXPRESS 
0-6 kg  $                    9.50  $                    18.95
6.01-25 kg  $                   14.95  $                    24.95
25-35 kg  $                   25.00  $                    35.00
35-45 kg  $                   35.00  $                    45.00
45-55 kg  $                   45.00  $                    60.00
55-70 kg  $                   55.00  $                    70.00
70-90 kg  $                   70.00  $                    90.00
90-100 kg  $                   90.00

 $                  120.00


Melbourne Metro Postcodes Include: 3000-3210 and 8000-8899. 

Our Metro Postcodes are determined by what Australia Post deems as a metro delivery zone, not by what council deems metro.

BULKY ORDERS:

Orders over 100 cubic kilos are quoted case by case. 

You are welcome to email us at shop@shelleypanton.com to request a freight quote.

Non-Melbourne Metro Shipping Rates (all areas outside of Melbourne):

Note: We measure our parcels by cubic weight and volume when packed.

WEIGHT  STANDARD   EXPRESS 
0-1.99 kg  $                     9.50  $                    18.95
2-4 kg  $                   12.95  $                    18.95
4-9 kg  $                   15.00  $                    24.95
9.01-15 kg  $                   18.95  $                    28.95
15-20 kg  $                   22.95  $                    32.95
20-25 kg  $                   28.00  $                    38.00
25-30 kg  $                   30.00  $                    40.00
30-35 kg  $                   36.00  $                    45.00
35-40 kg  $                   45.00  $                    55.00
40-45 kg  $                   50.00  $                    60.00
45-50 kg  $                   60.00  $                    75.00
50-60 kg  $                   75.00  $                    89.00
60-80 kg  $                   89.00  $                  120.00
80-500 kg  $                120.00  $                  200.00 

 

INTERNATIONAL SHIPPING:

We are not currently shipping overseas, we only ship to addresses within Australia.

GIFT WRAPPING: 

We offer complimentary gift wrapping, if you are ordering online add a note to your order on the cart page, or email shop@shelleypanton.com with your instructions. We are glad to help.

EXCHANGES:

Please refer to our Customer Care page.