Shipping

Current Promotion:

FREE SHIPPING for online orders over $180*
Enter the discount code: PANTONTREECHANGE
(Excludes Furniture & Art Prints)

Please note, this is for standard shipping, not valid on express.

STORE PICK UP - CLICK & COLLECT:

We aim to pick and pack Click & Collect orders within 1-2 hours on our trading days and you'll be sent a notification when it's ready for you to collect from our store (check your junk mail box!). During peak trading times please allow an extra 1-2 hours if you would like your order gift wrapped.

If you'd like to collect your order in person from our store at 440 Malvern Road, Prahran, simply select 'Pick Up' on the checkout page when you are finalising your order.  Look for the section titled 'Delivery'. Depending on your device, it with either appear in a clear box where you can chose to Ship or Pick Up.  Or the delivery method may appear in a drop down menu where you review the delivery details for your order. 

Please note: Apple Pay is not compatible with selecting Pick Up on Shopify. We will gladly refund the shipping fee if you place an order online that charges you shipping and you prefer to pick it up.  Please let us know immediately after you have placed your order so our team can fix the paperwork for your order before it is dispatched.  Call 03 9533 9003 or email shop@shelleypanton.com. 

We also use Greenlight Couriers for all Melbourne Metro Express deliveries.  
We use Australia Post or Fastway Couriers for all other orders.
We use Interparcel for large interstate orders.
Our Art Prints are transported with Cope Sensitive Freight.

STANDARD DELIVERY:

Melbourne Metro: please allow 1-4 business days.
Non-Melbourne Metro orders (all other areas outside of Melbourne): please allow 2-10 business days.

EXPRESS DELIVERIES:

Order received after 12.30pm (Tuesday - Friday) will be dispatched the following business day.

Non-Melbourne Metro orders (all other areas outside of Melbourne): please allow 2-5 business days.

Please note we don't dispatch online orders on weekends.

Orders received after 12.30pm on a Friday will be dispatched on the following Tuesday, as per our Trading Hours.

From time to time couriers can let us all down, we do our very best to pick and pack orders as soon as they come in.  If there is an unforeseen delay with your order the tracking number we send you will show you the status of your order.

Note: We measure our parcels by cubic weight and volume when packed.

Metropolitan Melbourne Shipping:

Melbourne Metro Postcodes Include: 3000-3210 and 8000-8899. 

Our Metro Postcodes are determined by what Australia Post deems as a metro delivery zone, not by what council deems metro.

BULKY ORDERS:

Orders over 100 cubic kilos are quoted case by case. 

You are welcome to email us at shop@shelleypanton.com to request a freight quote.

INTERNATIONAL SHIPPING:

We are not currently shipping overseas, we only ship to addresses within Australia.

GIFT WRAPPING: 

We offer complimentary gift wrapping, if you are ordering online add a note to your order on the cart page, or email shop@shelleypanton.com with your instructions. We are glad to help.

EXCHANGES:

Please refer to our Customer Care page.